Technical and Educational Support Policy

 Provided to Faculty Members and Learners Throughout the Duration of the Course

We are committed to providing continuous technical, technological, and academic support to all beneficiaries of the e-learning system across all programs through the available and published channels on the website.

Etiquette and Guidelines for Beneficiaries:

• Responding to inquiries in a professional manner within the expected timeframe for each channel.

• Adherence to respectful dialogue.

• Demonstrating respect and courtesy.

• Refraining from offensive behavior.

• Avoiding political or religious discussions.

Etiquette and Guidelines for Technical or Educational Support Representatives:

• Responding to inquiries in a professional manner within the expected timeframe for each channel.

• Adherence to respectful dialogue.

• Demonstrating respect and courtesy.

• Refraining from offensive behavior.

• Avoiding political or religious discussions.

Technical and Educational Support Includes:

We provide support for all matters related to e-learning systems (Learning Management Systems, Virtual Classrooms) through the following channels, and the support team will respond to your inquiry:

• Direct Phone Line: 0560463997

  Available Sunday to Thursday from 08:00 AM to 12:00 PM.

• Technical Support Email: info@nabd.med.sa

  Available 24/7 — responses provided during business days.

• User Guides Page

• FAQ Page: Solutions to the most common issues and their resolutions

If there is a problem that hinders the educational process, please contact us directly at: 0560463997