Roles and Responsibilities Document

Introduction

In the name of Allah, the Most Gracious, the Most Merciful. Peace and blessings be upon the Messenger of Allah, his family, and companions.

The “Ambulance and Medevac Training Center Platform” aims to be a vital tool in delivering its professional message to healthcare practitioners by forming a complete professional team capable of managing the educational process according to standard educational criteria. This ensures high performance levels and helps the audience achieve their professional and knowledge goals. It also contributes to raising health awareness across all community sectors to become a key educational resource in achieving Saudi Vision 2030 for a healthy, aware society through a comprehensive and effective healthcare system that enhances public health, disease prevention, and community awareness.

Job Summaries and Core Roles

1. Program Manager

   • A pivotal role that reflects the management strategy in reality. Responsible for reviewing role structures, coordinating team efforts, implementing plans with precision, and achieving high quality standards.

2. E-Learning Administrator

   • Key figure for successful e-learning management. Responsible for processing and adapting all developmental work to the tech environment and managing it technically.

3. E-Learning Coordinator

   • Frontline representative of e-learning efforts. Ensures training conditions are met, coordinates among all educational parties, and ensures high-quality outcomes.

4. Web Developer

   • Designs websites based on platform requirements. Handles coding, software preparation, and transforms data into learner-beneficial features.

5. Instructional Designer

   • Creator and developer of learning programs. Converts scientific content into interactive e-learning formats that achieve defined educational objectives.

6. IT Support Specialist

   • Provides frontline support for instructors and trainees in technical matters such as software issues, password resets, and email problems.

---

Detailed Roles and Responsibilities

Program Manager

• Submitting accreditation requests and managing related activities.

• Admin oversight of the company’s platforms.

• Maintaining and analyzing accreditation and evaluation data.

• Supporting course designers in developing virtual courses.

• Reviewing educational materials for legal/ethical compliance.

• Collaborating with experts to improve educational programs.

• Overseeing platform readiness and resolving issues.

• Leading collaboration to develop and deliver training content.

• Participating in policy development and strategic planning.

E-Learning Administrator

• Develops and maintains e-learning courses.

• Trains producers/instructors in virtual classroom tech.

• Manages LMS user options and access policies.

• Maintains records, reports, and learning effectiveness metrics.

• Reviews content before publishing.

• Coordinates online training strategies with other departments.

• Provides workflow feedback.

• Ensures LMS upgrades and content uploads.

E-Learning Coordinator

• Provides technical coordination before/during sessions.

• Operates virtual classroom platforms.

• Prepares student welcome/closing messages.

• Schedules classes, sessions, and conferences.

• Uploads course materials for trainees.

• Supports instructors with a smooth training environment.

• Coordinates with technical staff to resolve issues.

• Conducts tech checks with trainees pre-broadcast.

Web Developer

• Writes efficient, testable, well-designed code.

• Creates website layouts/UI using HTML/CSS.

• Integrates backend services/databases.

• Refines specs and requirements.

• Maintains and scales services/features.

• Aligns with visual design goals.

• Uses scripts, content tools, and media applications.

• Implements site updates and backups.

• Resolves issues from testing and user feedback.

• Ensures cross-browser/device compatibility.

Instructional Designer

• Designs courses and curricula.

• Develops/edit online learning materials.

• Creates learning experiences and environments.

• Designs learning activities and assessments.

• Develops CBT units and storyboards.

• Prepares trainer manuals and evaluation tools.

• Works with subject experts on content.

• Manages online learning communities.

• Updates and refines online content.

• Trains trainers, students, and staff on learning tech.

• Facilitates social media discussions.

• Stays updated on best design practices.

• Writes scripts for video/audio content.

• Collaborates with tech teams on user-reported issues.

IT Support Specialist

• Identifies hardware/software solutions.

• Troubleshoots technical problems.

• Resolves network issues.

• Installs/configures hardware/software.

• Diagnoses issues through customer interaction.

• Provides timely, accurate user feedback.

• Guides customers through resolution steps.

• Follows up to ensure resolution.

• Replaces/repairs parts.

• Supports app deployment.

• Provides procedural documentation.

• Tests/evaluates new tech.

• Performs electrical safety checks.