Patient safety and quality of healthcare

Lecture 1,2: Quality Concepts and Terms

Objectives:

1. Define the concept of quality in healthcare and its importance in meeting patient needs and expectations.
2. Understand key terms and tools in quality improvement and patient safety, including indicators and benchmarking.

Lecture 3 & 4: The Complementary Role Between Quality & Patient Safety (Parts 1 & 2)

Objectives:

• Explain how quality and patient safety are interrelated in modern healthcare systems.
• Identify the six domains of healthcare quality and their role in supporting patient safety initiatives.

Objectives:

• Describe how quality culture supports sustainable patient safety.
• Recognize major sources of preventable harm in healthcare.

Objectives:

• Apply quality improvement tools like PDSA and Lean in healthcare.
• Understand change management models like ADKAR and Kotter.

Objectives:

• Explain the role of accreditation in quality assurance.
• Use benchmarking and dashboards for performance monitoring.

Lecture 8 & 9: Role of Health Education in Enhancing Safety (Parts 1 & 2)

Objectives:

• Emphasize the importance of health education in preventing patient harm.
• Promote integrated education strategies for both patients and providers.

Objectives:

• Describe how patient experience influences health outcomes.
• Understand measurement tools like CAHPS and HCAHPS.