Educational Objectives:
- – Define process mapping and its applications in healthcare improvement.
- – Identify types of process maps (flowcharts, swimlane, spaghetti diagrams).
- – Map current workflows from the staff perspective.
- – Detect bottlenecks, delays, and non-value steps in daily processes.
- – Engage frontline teams in redesigning workflows collaboratively.
- – Use maps to improve safety, efficiency, and staff satisfaction.
- – Facilitate mapping sessions with multi-disciplinary teams.
- – Evaluate process changes using before-and-after analysis.
Learning Needs
-Needs assessment revealed gaps and difficulties among health educators.
-Difficulty analyzing current processes and documenting them systematically.
-The scientific committee launched the activity to address these gaps.
-Enabling participants to acquire necessary knowledge and skills.
-Transforming work environments from chaos to clarity through effective process mapping.
Knowledge
- Weak understanding of basic concepts in process mapping and analysis.
- Lack of awareness of the importance of process mapping for efficiency and error reduction.
- Limited knowledge of the link between workflow improvement and organizational goals.
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Skills
- Difficulty applying appropriate tools and methodologies for process mapping.
- Weak ability to analyze workflow steps and identify complexities or redundancies.
- Limited hands-on experience with process design software and tools.
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Performance
- Implement a clear improvement process that leads to reduced clutter and increased efficiency in the work environment.
- Actively engage employees in designing and implementing solutions.
- Implement sustainable, measurable changes that positively impact the patient or internal customer experience.
Achieve tangible results such as reduced time, fewer errors, or improved employee satisfaction.
